At Chic Style Shop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re happy to offer returns and exchanges within 15 days of receiving your items.

Please note: All returned items must be in their original condition – unworn, unwashed, undamaged, with all tags attached and in the original packaging. We reserve the right to refuse returns that don’t meet these requirements.

How to Initiate a Return or Exchange

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for approval – Our team will review your request and provide return instructions within 1-2 business days.
  3. Package your return – Once approved, securely package the item(s) in the original packaging if possible.
  4. Ship your return – Send the package to our returns center at:
    Chic Style Shop Returns
    4768 Edgewood Avenue
    Fresno, CA 93721
    USA
  5. Wait for processing – Once we receive your return, we’ll process it within 3-5 business days.

Return Request Template

Use the following template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Chic Style Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Name of Product] – Size/Color: [If applicable] – Reason for Return/Exchange: [Brief explanation] Please let me know the next steps to complete this process. Thank you, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Timeline:

  • Credit card/PayPal refunds: 5-10 business days after approval (processing time depends on your bank)
  • Original shipping fees are non-refundable
  • You will be responsible for paying return shipping costs unless the return is due to our error

Refund Method: Refunds will be issued to the original payment method used for purchase.

Exchange Information

If you need a different size or color, we recommend returning the original item for a refund and placing a new order to ensure you get the item you want as quickly as possible.

If you still prefer an exchange:

  1. Follow the standard return process above
  2. Include a note specifying the item you’d like to exchange for
  3. We will process the exchange once we receive your return

Please note that exchanges are subject to availability. If your requested exchange item is out of stock, we will issue a refund instead.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale items (clearly marked as such on product page)
  • Personalized or custom-made items (including pet accessories with customizations)
  • Intimate apparel (swimwear, bikinis) unless faulty
  • Items without original tags or packaging
  • Items that show signs of wear or have been altered

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For international returns, please note:

  • You are responsible for any customs fees, taxes, or duties associated with the return shipment
  • We recommend using a trackable shipping service as we cannot be responsible for items lost in transit
  • Refunds will be issued in USD and may be subject to currency fluctuations

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our customer service team at [email protected].

Thank you for shopping with Chic Style Shop!