Welcome to our FAQ section, where we answer your most pressing questions about our contemporary fashion collections and seamless global shopping experience. At Chic Style Shop, we’re committed to bringing effortless elegance to your wardrobe with our curated selection of handbags, occasion dresses, bridal accessories, and more.
About Our Brand
Who is the Chic Style Shop customer?
Our target client is a fashion-conscious individual who appreciates contemporary elegance with global sensibilities. She values:
- Curated collections that blend timeless pieces with current trends
- Special occasion wear (particularly bridal and event dresses)
- Statement accessories like beaded clutches and signature handbags
- Versatile wardrobe staples including denim, knits, and cover-ups
- Seamless international shopping experiences
What defines Chic Style Shop’s aesthetic?
Our style embodies contemporary sophistication with:
- Elevated essentials for everyday wear
- Romantic bridal collections with modern touches
- Bold accessories that make statements
- Globally-inspired designs that transcend borders
- Attention to detail in both product selection and packaging
Product Questions
What types of products do you specialize in?
Our collections focus on:
- HANDBAGS: Including clutches, crossbody, and bucket bags
- DRESSES: Both everyday and special occasion styles
- BRIDAL: Dresses and accessories for modern brides
- FOOTWEAR: From statement heels to comfortable mules and flats
- CLOTHING: Including denim, knits, and cover-ups
How do I know what size to order?
Each product page includes detailed size charts. For items requiring special fit consideration (like bridal dresses or occasion wear), we recommend:
- Reviewing measurements carefully
- When in doubt, sizing up as many styles can be altered down
- Contacting our style consultants at [email protected] for personalized advice
Are your products authentic and high quality?
Absolutely. We meticulously curate every piece in our collection, ensuring:
- Premium materials and craftsmanship
- Direct relationships with designers and manufacturers
- Rigorous quality control before shipping
- Attention to detail in both design and construction
Shipping & Delivery
Where do you ship?
We offer effortless global delivery to most countries worldwide, excluding some remote areas and parts of Asia. All orders ship from our boutique in Fresno, California.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after 1-2 day processing
- Free Shipping (orders over $50): Via EMS, arriving within 15-25 business days after 1-2 day processing
During peak seasons, delivery estimates may vary slightly.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey from our Fresno boutique to your doorstep.
Are there additional customs fees?
Depending on your country’s regulations, customs duties or import taxes may apply. These are the responsibility of the recipient and are not included in your order total.
Payments & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
Why was my payment declined?
Payment declines can occur for several reasons:
- Insufficient funds
- International transaction restrictions on your card
- Billing address mismatch
- Security checks by your bank
Returns & Exchanges
What is your return policy?
We want you to feel confident in your selections. Our hassle-free policy includes:
- 15-day return window from receipt date
- Items must be unworn, with tags attached
- Original packaging must be included
- Final sale items cannot be returned
How do I initiate a return?
Please contact our style consultants at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return. We’ll provide return instructions and address.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Please note it may take additional time for your bank to post the credit.
Do you offer exchanges?
Yes! We’re happy to exchange items for a different size or color, subject to availability. Contact us at [email protected] to arrange an exchange.
Account & Technical
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered processing.
How do I contact customer service?
Our style consultants are always happy to help! Reach us at:
- Email: [email protected]
- Mailing Address: 4768 Edgewood Avenue, Fresno, US 93721
Still have questions? Our style consultants are always here to help at [email protected]. Because at Chic Style Shop, we believe great fashion should come with equally great service.